Privacy Policy

Al Karawan Tourism LLC is committed to protecting and respecting your privacy. This website is owned and operated by Al Karawan Tourism LLC. We are committed to adopting the highest standards when it comes to how we collect, use and protect your personal information.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as very important, and we store and process the information on computers that are protected by physical as well as technological security devices.


By visiting our website or choosing to provide us with your personal information, you agree and consent to this Privacy Policy.

When you make a booking on behalf of another person, you undertake and will ensure that the individual whose customer data is supplied to Al Karawan Tourism LLC has authorized the disclosure, is informed of and consents to the terms and conditions of this Privacy Policy.



We use your personal information to provide the services you have requested, including:

  • Processing your orders and refunds
  • Managing the accounts, you hold with us 

This is so we can provide the services to you in line with our contractual obligations to you. We may use your personal information when we communicate with you, in order to:

  • Contact you about our services, for example by phone, email or post or by responding to social media posts that you have directed at.  



When you register to our services, we may collect:

  • Your personal details, including your postal and billing addresses, email address(es), phone number(s), date of birth, gender, and passport or ID number, Your interests and preferences. 



To fulfil any agreement we have with you, including booking tour or package, confirming your schedule, contacting you if there are changes to your tour, and responding to your enquiries or requests.

To keep you informed about our products and services, special offers and events. You can unsubscribe from these platforms at any time.

For direct marketing and to customize the content and advertising which you see, this may involve the use of cookies (See ‘Cookie Policy’ below) and personalize our communication with you based on the information you provided.



You have the right to see or access the personal information we hold about you. To receive a copy, please email us

In addition, you have certain rights regarding your personal information, subject to local law. These include the following rights to:

  • Rectify the information we hold about you;
  • Erase your personal information;
  • Restrict our use of your personal information;
  • Object to our use of your personal information;
  • Withdraw any consents you have provided for our use of your personal information;
  • Receive your personal information in a usable electronic format and transmit it to a third party (right to data portability); and lodge complaint with your local data protection 

If you are concerned that any of the information, we hold about you is incorrect, or out of date, please email us at to report your concerns and we will take appropriate steps to amend our records.

Please note that we will likely require additional information from you in order to honour your requests.


Al Karawan Tourism LLC will retain customer data for as long as it is necessary to fulfil the purpose for which it

was collected, the legal or business purposes of Al Karawan Tourism LLC, or as required by relevant laws.

We also retain your information to make your future interactions with us convenient and to personalize communication and the products and services offered to you.



We use WhatsApp Messenger to supply and support our live chat service, which we use to handle customer enquiries in real time. We only collect the data needed to provide our services. If you use the live chat service on our website, we will collect your name, email address, city of residence and the contents of your live chat session.


We may share your personal information with third parties under the following circumstances:

Service Providers: We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining data, processing payments and advertising. We only share personal information that enables our Service Providers to provide their services.

Some of the Service Providers we work with operate online media channels, and they place relevant online advertising for our products and services, on those online media channels on our behalf. For example, you may see an advert for our products and services when you use a particular social media site.



We follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorized access to that information. Customer data is stored in our secure server which requires security authentication to access.

Our websites are secured using an SSL Certificate. It secures all data as it is passed from your browser to our website’s server. Nevertheless, there is no transfer method via the internet and no method of electronic storage which is 100% safe. We take all reasonable steps to protect your personal information but cannot guarantee the security of any data you disclose to us by email or online Stored data on our internal systems are protected via firewall. Access is only given to specific users via access control both on ‘user level’ and ‘network level’. 


By visiting the website you agree and consent that we and third parties can store and access IP addresses, cookies, and use other tracking methods to collect aggregated data about website usage.

We use cookies to provide you with personalized content, improve your online experience and tailor our advertising and communications to you. A visit to a page on may generate the following types of cookie: site performance cookies, analytics cookies and advertising cookies.

Modern browsers allow you to change your cookie settings. You can set your browsers or devices to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time.

Cookies help us to provide important features and functionality on our Websites and Mobile Apps, and we use them to improve your customer experience. For example, we use Cookies to do the following:

Improve the way we work

Cookies allow us to improve the way our website works so that we can personalise your experience and allow you to use many of their useful features. For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our Websites and Mobile Apps.

Deliver relevant online advertising

We use Cookies to help us deliver online advertising that we believe is most relevant to you on our Websites and other organisations’ websites. We also use Cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you.


Law enforcement or governmental organizations where we are required to do so by any applicable law.


Al Karawan Tourism LLC may provide links to other third-party websites, and other websites may provide links to the Al Karawan Tourism LLC website. Third party websites operate according to their own terms of use and privacy policies. Al Karawan Tourism LLC has no control over such third party websites, and therefore you acknowledge and agree that Al Karawan Tourism LLC is not responsible for the availability of such third-party sites, and does not endorse, and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites. You further acknowledge and agree that Al Karawan Tourism LLC will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, advertising, products, or other materials on or available from such sites.



We may change this policy from time to time without notice and the updated version will be posted on this page. Please check this page occasionally to ensure that you’re aware of the changes.

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